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Senior Community Manager
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Midlands (Oxford)
1 June 2015

Role Overview:
Impressive online gaming company needs you! The Senior Community Manager is to be a trusted representative for the game and company image in the outside world, while at the same time channeling the voice of the community back to the company. This role sees the Community Manager forming strategies, engaging with our consumer base, building product and service customer loyalty, and feeding back to the appropriate members of staff. The ideal candidate will have proven experience in the growing and maintaining of an online community, coupled with a passion for the gaming scene.
Essential Skills Required:
Community Manager Skills
Previous experience of maintaining/moderating an online community
A comprehensive understanding of how to work effectively with communities on all of the major online social sites including Facebook, Twitter, YouTube/Twitch, and Reddit
First-rate communication skills, both written and verbal. Must also have an excellent standard of spelling and grammar as well as a high attention to detail
Experience of using customer support tools and helpdesks
Must be computer literate to a high level
Planning and Design
Draw up and present strategies and tactics for social media management with the communities, including contingency plans for potential problems and situations
Experience of forming and expanding an online community while cultivating lead users
Review and scale up customer support tracking systems into multiple territories
Create community content (blog posts, forum posts, podcasts, videos etc)
Industry Knowledge
A keen interest in staying abreast of shifts and possible futures for online community management and social media tools
Participate in professional networking by engaging with the social influencers within MMO Games and their development
Management and Organisation
Identify and report on patterns or trends that appear in the community
Identify and engage advocates within the consumer base
Ability to maintain and improve upon established and initial communities
Excellent organisation skills and the ability to prioritise a large number of tasks
Teamwork and Communication
Be a trusted point of contact for our gaming community
Help and assist consumers in relation to our products and services
Report information to the appropriate members of staff for further action, and keep customers informed of progress
To keep the consumer base informed and engaged with the plans and progress of our products and services
Proactively escalate issues, observations, opportunities, and insights to the relevant stakeholders
Work alongside PR and Marketing to ensure a continually high standard of communication is delivered, and that best PR practices and social strategies are shared
Ability to resolve complex and emotional issues online with community members
Professional Attitude and Work Ethic
The ability to be highly proactive is vital
Flexibility in working hours
Professional attitude and work ethic
Attention to detail is essential and all tasks must be carried out to the highest standard
A willingness and ability to learn is essential
Beneficial Qualities
Passion or experience with livestreaming
Fluency in a language other than English
A passion for gaming is appreciated

- Bachelorís degree
- At least 5 years experience in a commercial role
- Managerial and hands-on experience with online and offline marketing for a consumer brand, preferably in an international setting
- Strong decision-making, communication, negotiation and presentation skills
- Ability to manage and lead other people
- A keen sense for products and brands
- A persistent and creative personality with a drive to go the extra mile
- Open to international travel
- Excellent oral and written English skills
- Experience with content and brand licensing deals
- Experience in the mobile content/brand industry

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